TOOLMANPRO

RETURNS FROM WITH IN THE UNITED STATES OF AMERICA

Change your mind? No worries—we’re happy to help! If you’re not completely satisfied with your purchase, you can return your eligible items at no charge within 7 days following the delivery date.

When you receive your order, please check to make sure the items are in good condition and let us know right away if there is a problem with your shipment. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us within 7 days.

Items shipped to Toolman Products Inc., outside of the returns window, or items purchased from other retailers, dealers or resellers and not directly purchased from Toolmanpro.com, are not eligible for a return, refund or exchange.

  • All items purchased at Toolman.com may be returned unless the item is marked Final Sale.
  • Return packages must be postmarked within the 7 days following the delivery date.
  • Returns received that are postmarked past 7 days following the delivery date are ineligible for return and will not be processed.
  • Original shipping is non-refundable.
  • Final Sale items and any personalized or engraved items cannot be returned, refunded, or exchanged unless any manufacturing fault.
  • Eligible returns will be credited to your original form of payment. Refunds cannot be returned to alternate cards or different forms of payment.
  • Toolman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount should the items not be returned within reasonable condition.
  • If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise, the value of the gift(s) will be deducted from your credit.
  • In order to offer the best shopping and product-return experience to as many guests as possible, Toolman reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud).

RETURNS FROM INTERNATIONAL ORDERS

Our return policy for International Orders is little different so if you have changed your mind or not completely satisfied with the purchase, you can return your purchase with the same carrier within 7 days following the delivery date.

When you receive your order, please check to make sure the items are in good condition and let us know right away if there is a problem with your shipment. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us within 7 days.

Items shipped to Toolman Products Inc., outside of the returns window, or items purchased from other retailers, dealers or resellers and not directly purchased from Toolmanpro.com, are not eligible for a return, refund or exchange.

  • All items purchased at Toolmanpro.com may be returned unless the item is marked Final Sale.
  • Return packages must be postmarked within the 7 days following the delivery date.
  • Returns received that are postmarked past 7 days following the delivery date are ineligible for return and will not be processed.
  • Original shipping is non-refundable.
  • Final Sale items and any personalized or engraved items cannot be returned, refunded, or exchanged unless any manufacturing fault.
  • Eligible returns will be credited to your original form of payment. Refunds cannot be returned to alternate cards or different forms of payment.
  • Toolman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount should the items not be returned within reasonable condition.
  • If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise, the value of the gift(s) will be deducted from your credit.
  • In order to offer the best shopping and product-return experience to as many guests as possible, Toolman reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud).
  • We do not offer free shipping for any International Order.

TO RETURN YOUR ITEM(S), FOLLOW THE STEPS BELOW:

If you checked out as a guest, please email us at cs@toolmanpro.com or call us at 1-213-527-8574. A customer service representative will help initiate your return and send you a UPS/FedEx label for faulty items or will further guide you for returns of any other reason.

 

 

You can also return items via an insured mail service of your choice to:

Toolman Products Inc.,
6860 Orangethrope Ave. Suite-B
Buena Park, CA-90620,
United States of America

If you are not using our return label, please ensure the printed return form is included. Return your item(s) using an insured postal carrier. If you do not use our label, you are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. When your return is received and processed, we’ll email you a refund notification. Toolmanpro.com is not responsible for missing, damaged, or lost packages in transit.

CAN I CANCEL MY ORDER?

Change your mind before your order has shipped? Call us at 1-213-527-8574. In an effort to ship orders within a 24-48 hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund at your convenience and at no charge. Please ship the order to the address below and allow 7-10 business days for your refund to be posted.

Toolman Products Inc.,
6860 Orangethrope Ave. Suite-B
Buena Park, CA-90620,
United States of America

HOW DO I GET A RETURN LABEL?

Once you initiate your online return, you will be prompted to print a USPS or UPS return label. You can also print a return label by signing into your Toolmanpro.com account. In your Order History, click on your return order. Once on the order page, scroll down and click the Show Return History button to find a Print Return Label button.

IF I REDEEMED REWARDS POINTS TO PURCHASE THE ITEM(S) I AM RETURNING, DO I GET MY POINTS BACK?

Yes! If you redeemed your reward points for an item and then return that item, those points will be added back to your rewards balance.

WHAT HAPPENS TO THE REWARDS POINTS I EARNED WHEN I PURCHASED AN ITEM THAT I LATER RETURNED?

Sorry, but rewards points earned on a product that you subsequently return will be deducted from your account.

 

I MADE A PURCHASE WITH A SINGLE-USE COUPON, BUT THEN LATER RETURNED MY PURCHASE. CAN I GET THAT COUPON BACK SO I CAN USE IT AGAIN?

Unfortunately, we are unable to return the coupon code you used for your original purchase.

WHAT HAPPENS IF MY PACKAGE IS REFUSED OR UNDELIVERABLE?

Packages that are returned to our facility for any of the following reasons are subject to all shipping charges. This includes the following:

  • Packages which are undeliverable due to an incorrect address.
  • Packages returned after 3 failed delivery attempts or unclaimed at the local UPS/USPS/FedEx facility.
  • Packages which are refused or returned to sender.

To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.

HOW LONG WILL IT TAKE TO GET MY REFUND?

Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once we received your returned item(s) and are processing the refund.

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